This policy was last updated on Tuesday 22nd May 2018. To help us to deliver the Octanise website, services and apps we have to share information and data with some external processors and 3rd party apps. We make sure that all 3rd party processors enable us to comply with our obligations to subscribers and customers under the GDPR. We list the 3rd party processors here and their privacy policies:
We use Hub sport as our internal CRM and email automation system. Their commitment to GDPR is described here https://legal.hubspot.com/privacy-policy.
We primarily use Slack for internal electronic communications. It’s entirely possible that at times these discussions will be about clients and particular situations they need assistance with, and in that regard data will be shared. Slack store their Data in USA Data Centres and have certified with EU-US Privacy Shield 2 https://slack.com/privacy-shield-notice. Our relationship is governed by their Terms of Service and a GDPR compliant Data Processing Addendum.
We process debit and credit card payments using Go Cardless. Is an organisation that handles personal data (e.g. name, bank account details, email and address of the end customers who pay our merchants), GoCardless is committed to ensuring that we are compliant with GDPR.
You can view their policies https://gocardless.com/legal/.
We use Intercom to talk to our customers to support them. Intercom collects Personal Information: In order to provide Octanise to recognise who we are speaking to. The information the store includes names and email addresses. https://docs.intercom.com/pricing-privacy-and-terms/privacy/intercom-inc-privacy-policy.
We use Atlassian Jira to collect all customer feedback. Customers can trust that Atlassian has made GDPR a priority and has devoted significant and strategic resources toward our efforts to comply with GDPR. This post outlines our approach and progress to date. Their commitment to GDPR is described here